Scale your customer relationship management
Empower customer relationship and service representatives to dramatically increase the number of reached customers, by offloading routine interactions to the AI-powered chatbots. Chatbots and humans work together, through easy to define triaging handover protocols. The intuitive SmartBot360 Management Dashboard™ provides a 360 view of all past and ongoing interactions.
How does it work?
- You describe to us your common customer interaction patterns, such as FAQs, sales pitches, or satisfaction questionnaires.
- We build AI-powered cloud-based chatbots to automate these interactions, and deploy them on your Website, on Facebook or via text messaging..
- We deliver to you a customized Web-based SmartBot360 Management Dashboard™ that allows your customer service or sale representatives to maintain full control of the chatbots' interactions.
How is it different from other chatbot platforms?
There are many platforms to help you build and deploy chatbots, but they don't offer intuitive tools to monitor the chats in real time, handover to a human when needed, or perform business intelligence operations.
Our team has strong expertise and partnerships in the healthcare industry, for which we built our first chatbots. Our healthcare chatbots handle searching for providers, appointment reminders, evaluation surveys, and insurance benefits FAQs. We are also in the process of building patient intake and triaging chatbots.
WHY choose smartbot360?
- The team's mix of business and research backgrounds uniquely covers both the business workflow and the natural language understanding components.
- Low setup and monthly hosting and support pricing, aligned with your business incentives.
- Easily measured ROI based on man hours saved (e.g., for FAQ bots), sales leads acquired, and so on.
- As your needs change, you can switch from a basic package to more customized services, where our team can help you integrate your chatbots to your business workflows.