Link bots - Jump from bot to bot

SmartBot360 makes it easy to link together several bots to create a single more complex bot. For example, a Flow Diagram bot may ask the user if they have any questions, and if yes, forward them to an FAQ bot. Or an FAQ bot can send a user to an Flow Diagram bot when they finish, which may ask them to evaluate their experience.

how to make a Flow Diagram bot jump to an FAQ bot (or to another Flow Diagram bot)

Step 1

Create a Flow Diagram bot, and use the Switch to Another Bot box. There, select the bot where you want to jump in the dropdown box. In the example below, if the user selects “Billing”, the user will jump to the faqbot1 bot.

STEP 2

Deploy the root bot, which is “jumbot1” in the above example. For example, in the below image we deploy on a Web bot. Copy the snippet and paste in your web page to execute the root bot, which then jumps to the other bots. (Note, that in the background SmartBot360 automatically deploys all destination bots on the same medium as the root node.)

Similarly, you can deploy jumping bots on SMS, Messenger and Whatsapp.

how to make an FAQ bot jump to another bot (Flow Diagram or FAQ)

Step 1

Load the FAQ bot, and select the settings icon (looks like a gear) on the top right.

There, select the bot where you want to jump when the user clicks “Done” while interacting with the FAQ bot, as shown below:

STEP 2

Click “Save&Deploy” to deploy the FAQ bot (“faqbot1” in above figure).