AI & Chatbot Technology For Healthcare
SmartBot360 is a HIPAA-Compliant AI chatbot for healthcare that utilizes natural language understanding to reduce drop-outs by improving customer experience when interacting with the chatbot. Using a combination of multiple-choice and free-response, our conversational AI makes interactions as frictionless and seamless as possible.
Existing commercial chatbot platforms rely on a set of rules to guide the goal-oriented conversation. For example, the bot asks the patient to enter their symptom, then if they want to make an appointment, and if yes, asks for the preferred days, and so on.
Hence, a bot works well if the patient sticks to the script and fills one (or maybe a couple) of slots at each utterance.
However, patients often go off-script and type a whole paragraph describing what they need and expect the bot to respond. For example, a patient types on a dentist bot “I have a root canal, but my tooth still hurts. Do you repair root canals and do you accept HMO?”
Almost any existing bot will answer something like “Sorry, I cannot understand your request”, and the patient will likely drop-out frustrated.
SmartBot360’s chatbot technology consists of a three-tier architecture to power the AI chatbot for healthcare to solve this problem while improving the flow over time.
SmartBot360™ AI Core Logic
SmartBot360™ employs state-of-the-art language analysis and AI to extract the meaning of a user message.
Define chatbot logic in minutes
Improve bot understanding over time
Combine deep learning with goal-oriented logic
Security & Compliance
SmartBot360’s artificial intelligence chatbot uses proprietary state-of-the-art technology to handle sensitive healthcare chats. Our AI chatbot technology in healthcare makes it so that staying compliant with patient data is easy, with no extra work required.
HIPAA-Compliant security
2-factor authentication (2FA)
Addresses numerous vulnerabilities
Can be added to any chatbot
Proprietary Anti-Drop-out Technology
Existing commercial chatbot systems suffer from high drop-out rates, as they are programmed to follow a strict logical flow diagram. We use a three-tier architecture to minimize drop-out and to help improve the flow over time.
Existing Chatbot Platforms
Expect user to always pick one of presented choices
Users expect more fexibility and natural language understanding
Lead to 50% drop-out rates
SMARTBOT360’S ANTI-DROP-OUT TECHNOLOGY
Three-tier architecture to minimize “bot freeze” (i.e. bot displaying default “did not understand” message)
Drop-out analytics help bot designers enrich logical flow diagram and FAQs repository over time
Combine diagram-based and catch-all AI conversational module
DOCUMENT COLLECTION SEARCH
State-of-the-art Question-Answering (QA) technology is used to return the exact sentence in a document (e.g. webpage) that answers the patient’s question
The context of the chat is taken into consideration
Seamlessly combined with a Flow Diagram and a collection of FAQs
Expedites the setup time of chatbot while covering more queries
If QA module cannot find an answer, guides users to relevant webpages instead of having them drop-out
Our team of experts and developers actively work to improve chatbot artificial intelligence in the healthcare space and is supported by two National Science Foundation grants, led by SmartBot360 founder, Evangelos Christidis, PhD.
SmartBot360™ Management Dashboard™
Real-time session monitoring
Seamless handover to a human & back
Chatbot campaigns
Smart Analytics
All chatbots come with access to a customized web-based SmartBot360™ Management Dashboard™ where you can monitor & control your chatbot's interactions, takeover the chat (switch to live chat with the user) when desired, and access the key information extracted from each session.
Chatbot Templates
Create chatbots easily and quickly
Choose from numerous healthcare use cases and scenarios
Customize to fit your needs
Get started in minutes!
API Integrations
API to integrate with:
Existing data sources
Applications
Patient portals
CRM systems
Document Search
Our document search is one of our newest features and works by using AI to extract a user’s query and to respond with a list of the topmost relevant pages.
Expedites the setup time of chatbot while covering more queries
Snippet and a hyperlink are displayed for document searches
Guide users to the right webpage instead of having them drop-out
Not sure how to proceed? We can create your chatbot for free.
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