Automated SMS Follow-Up

Create automated flows that consist of single messages or AI chatbots. For example, a patient screening chatbot can schedule a follow-up wellness chatbot two days after their visit, which can schedule an evaluation chatbot after two weeks.

Assessments and Questionnaires

We’ve noticed that the more a person interacts with the chatbot, the more they will recognize and trust your business. Increase conversion rate by asking website visitors a series of questions in the form of a quiz to then recommend a service that fits their needs.

24/7 Patient Support

Sometimes patients want instant support, whether it is during the day or midnight. SmartBot360’s AI references four sources to understand patient queries and then guide them to what they need. If there are no matches, the AI falls back on something called document search, which goes through your website and provides a link to the most relevant page.

Mini Pages

Have an easy to access menu with the most common support requests for people that think they need phone or chat support. When they see what they are looking for in a ‘mini page’ directory, it can quickly guide them to what they are looking for without having them get lost and using call center resources.

Live Chat

When patients indicate they want to speak to an agent, or the conversational AI detects that it cannot effectively answer the patient's question, SmartBot360 can notify agents through email, SMS, or Desktop push notifications. There are also advanced options like having all agents, or agents of certain roles receive notifications when a user reaches a particular stage during a chat.

Integrations

SmartBot360 integrates with popular customer management and productivity apps, as well as healthcare apps. Contact us if we are missing an integration that is critical for your workflow and we will work with you to add it. Whether it’s creating or optimizing a chatbot, our healthcare chatbot experts can work with you to set up a chatbot according to your goals.

DENTAL OFFICE VISITOR SCREENING

Engages dentist patients collecting basic info and scheduling appointments

WEBSITE

PHQ9 ASSESSMENT (CLINICAL SCALES)

Assesses a patient’s level of depression using nine multiple choice questions

WEBSITE

HEALTHCARE CUSTOMER SUPPORT

Answers common questions that would otherwise be handled over the phone by nurses

WEBSITE

COVID-FAQ

Common questions on testing and vaccines

WEBSITE

Quiz For Personalized Recommendations

Quiz that recommends medical spa services based on replies and goals.

WEBSITE